Privacy policy

Last Updated: February 6, 2025

1. Introduction

Welcome to Polywave (hereinafter “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://polywave.eu/ (the “Site”), and use any related services, including our contact form.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

2. Personal Data We Collect

Information You Provide:

• Contact Form: We collect first name, last name, email address, and any information you choose to include in your message.
• Newsletter/Updates: If you opt in to receive updates and news, we collect your email address and any preferences you provide.

Information Automatically Collected:

• When you visit our Site, we may automatically collect information about your device, such as IP address, browser type, time zone, and pages visited.

3. Use of Your Personal Data

We use your information for the following purposes:

1. Responding to Inquiries: To address any questions or concerns you send via our contact form.
2. Communications: To send periodic emails, including updates, promotions, or other news regarding Polywave, but only if you opt in.
3. Site Improvement: To analyze usage trends and improve the user experience on our Site.
4. Administrative Purposes: For troubleshooting, data analysis, testing, system maintenance, support, and statistical purposes.

4. Legal Basis for Processing (GDPR)

Under the EU General Data Protection Regulation (GDPR), our legal bases for processing your personal data include:

• Consent: When you voluntarily provide data through our contact form or subscribe to our mailing list.
• Legitimate Interests: For improving and maintaining our Site and for safeguarding network security.

5. Data Retention

We keep personal data you provide through our contact form and any related correspondence for a maximum of 1 year. After that period, the data will be securely deleted, unless a longer retention period is required by law or for legitimate business reasons (e.g., pending legal matters).

6. Disclosure of Your Information

We do not sell or rent personal information to third parties. We may share data:

• With Service Providers: We may share information with trusted third parties who assist in operating our Site, conducting our business, or servicing you, subject to their compliance with data protection laws.
• Legal Obligations: We may disclose information to comply with legal obligations, enforce our policies, or protect rights, property, or safety.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Remember your preferences for future visits.
• Understand usage patterns to improve Site functionality.
• Provide a better overall user experience.

You can typically remove or reject cookies via your browser settings. However, disabling cookies may affect how you experience certain features on our Site.

8. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have certain rights under the GDPR, including:

1. Access: You have the right to request access to the personal data we hold about you.
2. Rectification: You can request corrections to any inaccurate or incomplete data.
3. Erasure (“Right to be Forgotten”): You can request deletion of your personal data when it’s no longer needed or if processing is unlawful.
4. Restriction: You can ask us to restrict processing of your personal data in certain circumstances.
5. Data Portability: You can request a copy of your personal data in a machine-readable format.
6. Objection: You can object to the processing of your personal data on grounds relating to your specific situation.
7. Withdraw Consent: Where you have provided consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, please contact us (see Contact Us). We may request certain information to verify your identity before responding.

9. Security

We employ commercially reasonable security measures to protect your personal data. Despite our efforts, no electronic transmission or storage is entirely secure. We cannot guarantee absolute security but strive to protect your data to the best of our abilities.

10. Third-Party Links

Our Site may contain links to external websites or resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies before providing any personal information.

11. Children’s Privacy

Our Site is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete it.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Policy on this page, with a new “Last Updated” date. Your continued use of our Site following any changes indicates your acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact:

Polywave
Attn: Data Protection Officer
Pacificatielaan 99, 9000 Gent, Belgium
Phone: +32 471 68 51 99
Email: hello@polywave.eu

Thank you for reading our Privacy Policy. We value your privacy and strive to protect your personal data in accordance with the GDPR and any other applicable regulations.